Setting Up Email Alert Notifications

Overview

Unlike the other integrations, this one isn't a data source — it's how Ironclad reaches you. Adding alert emails tells Ironclad who should be notified by email when a security alert fires. Delivery is handled by Decian's own email infrastructure, so there's no external account to set up on your end — you just tell the portal who should get notified.

Before you start: Decide which email address(es) should receive alert notifications. You can list more than one.

Step 1: Open Integrations

1. Log in to the Ironclad portal.
2. Make sure the correct customer is selected in the scope bar at the top.
3. In the left sidebar, under Administration, click Integrations.

Find the SendGrid card.

Step 2: Add recipient addresses

1. In the Alert Emails field, enter the email address(es) that should receive alert notifications, separated by commas (e.g. soc@example.com, itmanager@example.com).
2. Check the Enabled checkbox.
3. Click Save. You'll see a brief Saved confirmation.

Step 3: Confirm it's working

The next alert that fires for your environment will be emailed to the addresses you entered. If you want to confirm delivery without waiting for a real alert, ask your Decian contact to trigger a test notification.

Troubleshooting

• Not receiving emails: double-check the addresses are spelled correctly and separated by commas with no typos, and check your spam/junk folder.
• Need to change recipients: update the Alert Emails field with the new list and save — this replaces the previous list rather than adding to it.