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Connecting AppRiver

Overview

Connecting AppRiver lets Ironclad pull in email security activity from your AppRiver account so it shows up alongside your other security data.

Before you start: You'll need access to your AppRiver / Zix account with permission to generate an API token.

Step 1: Get your API token from AppRiver

  1. Log in to your AppRiver account portal.
  2. Go to your account/API settings and generate an API token (contact AppRiver support if you don't see a self-service option for this — some accounts require support to issue the token).
  3. Copy the token somewhere safe — you'll only be able to view it once.

Step 2: Connect it in the portal

  1. Log in to the Ironclad portal.
  2. Make sure the correct customer is selected in the scope bar at the top.
  3. In the left sidebar, under Administration, click Integrations.
  4. Find the AppRiver card and paste your token into the API Token field.
  5. Check the Enabled checkbox.
  6. Click Save. You'll see a brief Saved confirmation.

The API Token field is write-only. Once saved, the portal shows a mask plus only its final three characters, so you can confirm which token is configured without exposing the full value. Re-enter it only when rotating the token.

Step 3: Confirm it's working

Once saved and enabled, Ironclad begins pulling AppRiver activity on a regular interval. Check your Ironclad SIEM dashboard for AppRiver events to confirm data is flowing — it can take a little while for the first events to appear.

Troubleshooting

  • No data after saving: double-check the token was copied in full and hasn't been revoked or expired on the AppRiver side.
  • Token was lost before saving: AppRiver tokens are typically only shown once at creation — if you didn't copy it, generate a new one and use that instead.